Ditto Fitness - Privacy Policy
Last updated: February 2026
This Policy explains how Ditto Fitness collects, uses and shares personal information when you use the Ditto mobile application or the ditto.fit website (together the "Services").
What data do we collect?
- Account details - email address, Apple Sign-In ID, display name and hashed password.
- Workout stats - rep counts, difficulty selections, streaks, XP and survey answers.
- Pose-estimation landmarks - numeric coordinates of key body points captured frame-by-frame during a workout.
- Fitness information - any info you share during onboarding such as fitness goals and physical details (age, weight) and any ongoing fitness information asked in surveys.
- Device & usage data - device model, operating system, crash logs, feature taps, log-in dates, page views and analytics by 3rd party tools such as Google Analytics.
- Purchase data - Apple transaction ID and subscription status.
- Chat data - messages you send and receive in AI Chat and Support Chat, including timestamps.
- Feedback - text you send us in surveys, emails or support requests.
Note: Your raw camera video is private and never leaves your device (all AI calculations happen onboard the device).
How will we use your data?
- Provide, secure and troubleshoot the Services.
- Count reps, deliver form corrections and adapt your next workout plans.
- Maintain streaks, XP and other game mechanics.
- Generate and improve your next workouts plan.
- Communicate with you about updates or support issues.
- Save your settings on the Ditto Platform.
- Comply with legal obligations.
- Improve the Services and develop new features.
- Provide, personalize and improve AI Chat and Support Chat.
Who do we share information with?
- Service providers: We use third-party vendors and service providers that help us with specialized services, including authentication, email communications, business analytics, data storage, and data processing which requires letting them analyze some of your data.
- AI service providers that process chat messages to generate AI Chat responses.
- Apple Inc. to process any in-app purchases and, if you request a refund, to confirm usage.
- Authorities when required by law or to protect rights and safety.
- Successors in a merger, acquisition or asset sale (we will notify you).
How do we store your data?
We store your data securely in AWS.
Data Retention
Account and workout data - kept while your account is active. You may delete your account at any time or ask us to delete it at hello@ditto.fit. We erase personal data within 30 days except where law requires longer.
Children
Ditto is not directed to children under 18 and we do not knowingly collect their data.
Changes to our privacy policy
We keep our privacy policy under regular review and will post any updates on this web page.
What are your data protection rights?
You are granted full rights under GDPR, this includes: rights to access, rectification, erasure, restrict processing, object to processing and data portability. Please refer to the GDPR website for further description of these.
Contact
Email: hello@ditto.fit
Address: Ditto Fitness, Inc., 228 Park Ave S, PMB 51246, New York, New York 10003-1502 US
Cookie policy
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our website, we may collect information from you automatically through cookies or similar technology.
How do we use cookies?
We use cookies to:
- Authenticate logged-in users
- Understand how you use our website
- Save your website usage settings
How to manage cookies
You can set your browser not to accept cookies, and this website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
How to contact us
If you have any questions about the cookie policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us on our email: hello@ditto.fit